4.2 Video

Outline with Timestamps

00:00 – 01:17 | Introduction and Framing the Topic
Ali and Alaa introduce ICF Competency 4, emphasizing its subtle yet vital role in coaching.

01:18 – 02:58 | Purpose of the Competency
Why trust and safety are foundational to any effective coaching relationship.

02:59 – 05:35 | Partnering and Co-Creating the Relationship
Breaking down the meaning of “partnering” and the importance of mutual responsibility.

05:36 – 10:13 | The Six People Not to Share Vulnerability With
Ali introduces Brené Brown’s framework—covering “the one-upper,” “the sympathizer,” “the fixer,” “the judge,” “the gossip,” and “the disengaged.”

10:14 – 18:23 | Exploring Cultural and Personal Nuances
How upbringing, culture, and family dynamics shape our ability to express vulnerability.

18:24 – 25:45 | Behavior 1 – Understanding Client Context
Why knowing a client’s background, experiences, and environment is crucial for trust.

25:46 – 34:47 | Behavior 2 – Respecting Client Identity and Adapting Style
Meeting clients where they are, adapting tone and language, and using mirroring effectively.

34:48 – 40:56 | Behavior 3 – Acknowledging Client Strengths and Insights
Helping clients see their own strengths and learning how to use those within the coaching process.

40:57 – 46:27 | Behavior 4 – Showing Empathy and Concern
Distinguishing authentic empathy from performative empathy and why this can be a career filter for coaches.

46:28 – 53:51 | Behavior 5 – Acknowledging Emotional Expression
Handling emotional moments ethically and maintaining professionalism while holding space.

53:52 – 57:25 | Behavior 6 – Openness, Transparency, and Vulnerability
How coaches can model appropriate vulnerability without shifting focus away from the client.

57:26 – 1:02:49 | Common Pitfalls When Building Trust
Interrupting, minimizing, judging, or overusing tools—all discussed with practical examples.

1:02:50 – 1:06:44 | Phrases That Build Trust
Simple yet powerful statements that create safety in coaching conversations.

1:06:45 – 1:07:11 | Closing Reflections
Final thoughts from both coaches on trust, empathy, and vulnerability.