6.3 Summary

This episode on Competency 6 – Listens Actively delivers a deep dive into what it means to truly listen. Ali and Alaa show that active listening is more than a skill—it’s a mindset of curiosity, empathy, and presence.
Key takeaways include:

• Listen beyond words: Notice tone, pace, posture, and silence.
• Reflect for clarity: Reframe and summarize to ensure understanding and encourage client self-reflection.
• Acknowledge emotion and energy: Shifts in tone or movement often reveal the real story.
• Context matters: Each client’s background, identity, and values shape their communication.
• Spot patterns: Recognize recurring themes across sessions to promote awareness and growth.
• Avoid common traps: Don’t rush, assume, interrupt, or over-reframe—balance curiosity with space.

By integrating these habits, coaches not only become better listeners but also create trust, transformation, and sustained impact for their clients.